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Do targets drive the right behaviours? Key Performance Indicators (KPIs) are an effective way to measure performance of a organisation, team or an individual against the overall business goal and

Why gaining customer feedback could provide the insights you need Gaining feedback is a great way to get others views on you, an individual, a product, policy or an organisation.

How to take others with you on your journey Being a leader, doesn’t necessarily mean you are at Director or Board level. Leadership is a process of social influence, which