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Process for Process Sake? Business processes are a set of practices that organisations carry out to help to define how work is done, how resources are utilised, and how results

Why set KPIs? KPIs (Key Performance Indicators) are important as they help organisations measure their progress towards achieving their goals and objectives. They provide a quantitative way to track performance,

Creating a working environment where your teams can innovate Firstly, let’s be clear on what we mean by innovation. Innovation isn’t just about ‘ideas’ and product development, it is more

Positivity of Mind Are you a glass half empty kind of person, or glass half full? How you approach life and the challenges it may throw at you, could be

Lesson from another year – 2022 is done 2021 was a year of loss, and there was hope 2022 was the year we all started getting something back.  Now we

Looking forward, not back As 2022 comes to a close, it is an opportune time to reflect on our achievements, as individuals, teams and as businesses. With work life running

Do you have tools and frameworks that accelerate performance? Having the right tools and frameworks in an organisation accelerate performance, not only of your business, but also your teams as

Provide capability programmes that make a tangible difference Learning and development is fundamental, not only in providing your employees with the skills required to do a good job, but also

Building Positive Customer Relationships Positive, regular engagement with customers means we are more likely to get the yes when we sell-in a new product, activity or service. If we demonstrate

Knowing negotiation boundaries with ODEs There are many tactics one can use when selling or negotiating with a customer. First though, we need to understand the difference between selling and

Leveraging Influencers to get what you need Everett Rogers, a Professor of Rural Sociology, conducted research to discover the “Law of Diffusion of Innovation” to better understand how fast a

Effective questioning and listening Don’t under estimate the power of effective questioning and listening when meeting with a prospective buyer. Sales people are renowned for being good talkers, but actually,

Taking a structured selling approach Being structured in your selling approach means you are more likely to succeed in the sell. Why? Because following a structure means you can control

What is blended learning and what are the benefits? The idea of blended learning is that learners can benefit from doing part of their learning in a digital environment, and

When to leverage balance of power in negotiation Negotiation can sometimes be required as a critical part of the selling process in order to gain a profitable and successful result.

Growing your people with LMS platforms As more of us are now remote working and as businesses continue to have to adapt to the ever changing markets, Learning Management Systems