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These times call for more strategic thinking We are certainly experiencing a lot of change currently. We are having to live and work in a way we never have before.

Delivering Excellent Customer Experience in the New Virtual World Each time you connect or meet a customer you leave an impression. It is crucial to business relationships and growth that

The New Normal We have all experienced a vast amount of change in the last few months; both in our personal lives and our working lives. As we are easing

Don’t forget your well-being and mindset It goes without saying that we are all experiencing a lot of change currently. Changes to our working lives: whether that be working remotely

Managing a career conversation remotely As we are all home, this should be freeing up more time as we are away from distractions that we would normally get sitting in

Top tips on how to sell to your buyer virtually! Even though we continue to be in lock-down, we shouldn’t use this as a reason to stop interactions with our

How virtual learning can be just as effective as classroom learning We have provided virtual learning for many of our clients for some time now, but for some it is

How to keep business moving in lock down We are certainly working in unprecedented times and facing ambiguity and daily challenges, both as individuals and as businesses. Our first priority

The importance of understanding the buyer’s perspective It can sometimes feel that buyers just say no for the sake of it; wanting to be difficult to bleed you dry of

Diversity in the Workplace We live in a diverse multi-cultural world, and this diversity can really add value inside of an organisation if you foster inclusion and don’t tolerate any

Developing Bespoke Customer Experience ‘Customer Experience’ is a new terminology that many businesses are now focusing their efforts on, but what does it mean, and should your business be thinking

New Year, New You? So, we are now in a new decade of the 20’s. Will it be as ‘roaring’ as the last lot? Maybe not, but undoubtably there will

Time for Reflection, from our MD Duncan Cawdell As 2019 turns into 2020 and another decade goes by (yes, a decade), we take some time to reflect and consider the

You are a brand; how should you be marketing yourself? If your name was a brand, what would your brand identity be? Thinking yourself as a brand is an effective

TMA – Too Many Acronyms! “Can you get the YTD, B2B sales by CBU from the CRM and then align KPI’s by FTE?”* Is just one example sentence with a

Business Myths Debunked! The business world is full of myths. It is important to identify the fact from the fiction as this may aid in your overall decision making and