We focus on the deliverables you can influence and measure
Metrics; KPIs; Objectives are an effective way to measure performance of an organisation, but do they drive the right behaviours and can you influence and measure them? In our experience, if not thought through, they can be more detrimental in driving the wrong behaviours as some may do the wrong thing in order to achieve them; Or objectives are set but are out of the businesses remit and control as to whether they can be achieved or not.
Metrics should drive a collaborative approach across teams and organisations, so they work together to achieve the same goals, otherwise you create silos of working which is unproductive. Sales targets should be aligned to marketing for example. This encourages team working and everyone striving for the same goals.
We ensure a company’s metrics are not just SMART, but ‘SMARTER’. We think the ‘E’ for exciting is important especially when conveying ideas to a customer, and ‘R’ for recorded guarantees that individuals are aware of the goal and how they are progressing.
If you need help setting the right deliverables, drop us a line.
Customer Experience
Each time you touch or meet a customer you leave an impression. Is that the impression you wanted to create or not? We help create your own distinctive impression, that builds loyalty and engagement with your customers.
Strategy
We make sure you are heading in the right direction by developing plans that deliver results and bring the experience to life.
Rhythm
Being in sync with your customers and creating a fluid business rhythm means you get to the outcomes that you and your customers want, and create the time and space for your to run your business efficiently and effectively
Mindset
Instilling the right behaviours and disciplines that are aligned to the strategy and rhythm to get where you need to be.
Skills
Providing a range of capability programmes from the leadership team to the front line
Tools
Our tools and frameworks provide lean and effective processes that accelerate performance.
Metrics
Focusing on the deliverables you can influence and measure.
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